Privacy policy.

Uploaded 22.12.2023 @ 8:00am

West Coast Health Physio North Beach is committed to protecting the privacy of our customers and website visitors. This policy outlines our practices regarding the collection, use, and disclosure of your personal information in compliance with the Australian Privacy Act 1988 and applicable laws. 

Information Collection 

We collect personal information such as names, contact details, and other necessary data for lawful purposes related to our services. This information is gathered through advertising and patient intake forms completed via our Nookal software.

Use of Information 

The personal information collected is primarily used for customer relationship building, service provision, remarketing and customer support. We may also use your information for secondary purposes as detailed in this policy. 

Disclosure of Information 

Your personal information may be shared with affiliates or third parties under certain circumstances, such as legal obligations. We ensure that these disclosures are compliant with privacy laws and are necessary for the services we provide. 

Customers' Rights 

You have the right to access, review, and request deletion of your personal information. Instructions on how to exercise these rights are available upon request. 

Legal Requests and Compliance 

In response to legal requests, we may disclose personal information as required by law. We are committed to complying with legal standards while respecting your privacy rights. 

Policy Updates 

Any changes to our privacy practices will be communicated through our website. Customers will be notified of significant changes to this policy. 

Contact Information 

For questions or concerns regarding our privacy practices, please contact us at admin@wchphysionorthbeach.com.au. 

Data Breach Notification 

In accordance with the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the OAIC in case of any data breach likely to cause serious harm. 

Cookies and Tracking Technologies 

Our website uses cookies and similar tracking technologies to enhance user experience. We provide detailed information on how these technologies are used and how you can control them. 

International Data Transfer 

If personal information is transferred outside of Australia, we ensure it is protected under privacy standards comparable to Australian laws. 

Third-Party Services 

Our website may include links to third-party services, and their privacy practices are not covered by our policy. We encourage reviewing their policies before providing any personal information.